TAS software - Making business easy

• Installing TAS Books v8
• TASBooks 2 & 3 Workgroup
• TASBooks 2 & 3 Network
• TASBooks 2 & 3 Single Computer Data Stored Remotely
• Common Support Queries

Please note that TAS Software are not responsible for setting up your network and do not support the use of Peer-to-peer networks.

The following LAN Networks are recommended:

• Microsoft Windows NT Server version 4.0 - Service Pack 4 or above (latest is 6)
• Microsoft Windows 2000 Server - Service Pack 2 or above (latest is 3)
• Novell Netware 4.0 or above
• Microsoft Windows 2003 Server Software (Tested only with Version 4)

The following Protocols are recommended:

• TCP/IP
• IPX/SPX (As well as TCP/IP if running Novell)

In terms of Network Maintenance, TAS recommends the following:

• Networks should be administered by competent personnel
• Networks should be serviced regularly by competent personnel
• Network servers should be located securely
• Network servers should be rebooted regularly
• Have at least 200 MB available Hard Disk Drive space on the Server
• Have at least 500 MB available Hard Disk Drive space on each Workstation
• Ensure that there is at least 512 MB (1GB on Vista) available RAM memory on each machine
• Ensure that protocols are uniform throughout the office
• Put a regular Backup Routine in place
• Do not install the TAS Application on the server

General Pointers:

• When installing TAS, ensure the user is logged onto the PC as the Administrator
• TAS can be run using Pervasive software in place of Btrieve. Pervasive makes the file handling of the network more reliable and faster, but does not in anyway change the operation of the software.
• Before installing, ensure that all PC's with access to the TAS data files have full read / write access to the same mapped drive and data directory on your Network.
• Please note that TAS Software is not responsible for setting up your network and the use of Peer - to - Peer networks is only supported in TAS v8 and above
• Windows 2000/XP/Vista users must have sufficient access rights, and therefore should be logged on as Powers Users or equivalent to run TAS.
• Access rights to the Btrieve Registry Key must be given to any user who will be entering data into a TAS company
• Only print and post batches of sales orders from one machine at any one time
• Do not try to print more than 30 source documents through Microsoft Word (Invoices, Statements, Remittances etc.) at any one time
• Anti-virus software should be set to exclude *.b files , as these are TAS data files
• Wireless networking is far behind wired networking in terms of bandwidth and throughput. While (as of 2004) typical wireless devices for the consumer market can reach speeds of 54 megabits per second, wired hardware of similar cost reaches 1000Mbps.

Click here to go to TAS Network Recommendations in More Detail

Click here to go to Network Survey

The purpose of this document is to outline the restrictions specific to the services provided by the TAS Software Support Team. This document should be referenced in conjunction with the ‘Sage Hibernia Terms & Conditions of TASCover’ found at http://www.sage.ie/about/legal.aspx

Terms of your TAS Support Contract

The details below apply to TAS Books 1,2 & 3 and FirstBooks customers who have an active (i.e. fully paid) TASCover Support Contract.
Within the specified dates of your TAS Maintenance Contract the agreement entitles you to the following:

• To contact our Technical Support Helpline during operating hours
• To access the TAS Support Section of http://www.tassoftware.ie/tassoftware/support/support.html
• Response to e-mailed support queries within 24 operating hours

Please Note: The service is intended to assist you with technical queries relating to the use of your TAS Books 1,2 or 3 software. The support service is not intended to replace a reasonable level of operating knowledge of the programme. While we will endeavour to support you in your use of the software, it is expected that you will also endeavour to develop an understanding of how to use the software via either taught courses or self-training.

Operating Systems

TAS Books 1,2 & 3 and FirstBooks supported Operating Systems:
Windows 2000 Professional on Version 7 and below
Windows XP Professional with Service Pack 2 and above
Windows Vista Business Edition

Selection of non-supported Operating Systems :
Windows 95
Windows 98 SE (Second Edition)
Windows ME
Windows NT 4 with Service Pack 6
Windows XP Home Edition
Windows XP Professional without Service Pack 2
Windows Vista Home Edition / Media Centre
Linux
Apple Mac
Please note: Sage Hibernia maintain a policy of withdrawing support for any Microsoft Operating Systems which are no longer supported by Microsoft. Issues relating to unsupported operating systems may not be resolved by Sage Ireland Software Support or Software Development Teams. Visit http://www.sage.ie/about/legal.aspx for more information.

Networks

TAS Books 2 & 3 versions 7 and below are supported only when installed on Client/Server networks. The following network configurations are not supported:
Peer-to-peer network
Citrix client/server network
WAN (Wireless Area Network)
Any remote/terminal network
TAS Books 2 & 3 version 8 are supported only when installed on Client/Server networks and peer-to-peer. The following network configurations are not supported:
Citrix client/server network
WAN (Wireless Area Network)
Any remote/terminal network
Any network settings, mapping drives or connectivity queries are not supported by Sage Hibernia. Queries of this kind must be referred to your IT department or Network Administrator.

Please Note: TAS Books 1 and FirstBooks are available as a single user only.

Internet

TAS Books 1,2 & 3 and FristBooks require Internet Explorer v6.x or higher. Any versions lower than v6.x will not be supported.

Email Clients

MAPI compliant email clients are required to use the email functionality in TAS Books e.g.: Microsoft Outlook and Lotus Notes
Any non-MAPI clients will not be supported e.g.: Google, Yahoo and Hotmail
e-mail services.

Printers

TAS Books will only print correctly on the printers below:

• Wide-carriage dot-matrix printers
• Laser Jet
• Ink Jet

Reports will not print correctly on the types of printers listed below

• Narrow-carriage printers
• Non-Sage PDF printers

CD Burning

If you require assistance with burning a backup to a CD you will need to contact your IT department or the manufacturer of your CD burning system.

Banking Software

Dave said: With a TAS e-payment plug in you can take payment information from your TAS program to send to your banks internet or pc banking software.This helps cut down on errors because you don’t have to manually re-enter the info into your banking software.
TAS e-payments plug-ins can work with software from all the major banks in Ireland.
If you need help in setting up or using your banking software you will need to contact your bank. If you have any error message when importing your payment file into the bank software let us know what it is and we will see if it is something we can help with.

TAS Software Integration with Quickpay

Setting up Payroll Integration to your accounting system can be complex as a result of the need to adapt to the individual configuration of your own nominal ledger. For this reason, the setup of Nominal integration in Quickpay it cannot be handled over the phone. Please refer to the Knowledgebase Article on Nominal Integration available from our website.
If you require on-site assistance please contact our sales team on 1800 255 300 to arrange a consultation with our Professional Services Team.

Webex

Webex is a support tool that support use to remotely log in to a customer’s PC to assist with troubleshooting. Remote Support provides a rich and dynamic environment for conducting real-time customer support sessions over the Web. Support can view and remotely control a customer's applications or entire desktop to analyse and resolve technical issues. This tool is only used if the standard trouble shooting alternatives have been exhausted. Webex is for viewing the customers information and running utilities etc…Please be aware this tool can not be used as a tutorial tool .tutorials are carried over through webinars please contact business advise on 1890 88 20 60 choose option 4.