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TAS SupportTAS Support common support queries

 


  • Version 2

 

Q. When I activate a Workgroup or Network edition of TAS BOOKS, the network activation tests fails on the last three steps: Insert/Update/Find Records, Delete Records, and Lock Records. If I view the testlog, it shows a number of Btrieve error 94 entries.

A. There are two possible causes for this problem;

i) When installing TAS BOOKS v8 it's important to ensure that you activate the program correctly, so that each computer can access your data.

Workgroup - If you are using a Workgroup edition of TAS BOOKS you need to activate TAS BOOKS on the primary client computer first, before you can use TAS BOOKS on any additional client computers - the primary client is the computer where you also store your TAS BOOKS data. For more information on activating TAS BOOKS, see our step-by-step guide (Needs to be Linked to Installing TAS Books V8 Document, which will be on http://www.tassoftware.ie/products/v8.asp, there will be a link on this Page Called Installing your TAS Books V8. If you don't have your TAS BOOKS v8 activation code to hand, you can obtain this by emailing support@tassoftware.ie with your account or Serial number for TAS.

Network - If you are have a Network edition of TAS BOOKS, we'll have supplied you with a special Pervasive licence key. You need to enter this Pervasive licence key into the Pervasive License Administrator on your network server before you can use TAS BOOKS. To open the Pervasive License Administrator select Start > Programs > Pervasive > PSQL10 > Utilities > License Administrator on your network server. If you don't have your Pervasive licence key to hand, please email support@tassoftware.ie.

ii) This error can also occur if you don't have full access to the location on your server where your TAS BOOKS data is stored. Ask your IT administrator to check your access rights to this location and ensure they are set to 'Full Control'.

 

Q. I installed my TAS BOOKS v8 upgrade about a month ago. Now when I start TAS BOOKS, an error message 'Btrieve error 161' appears.

A. This will happen if you haven't activated TAS BOOKS with your version 8 activation code. You need to activate TAS BOOKS v8 as follows;

Single Computer - Simply activate TAS BOOKS on the computer where it's installed. For more information on activating TAS BOOKS, see our step-by-step guide. If you don't have your TAS BOOKS v8 activation code to hand, you can obtain it by emailing support@tassoftware.ie.

Workgroup - If you are using a Workgroup edition of TAS BOOKS you need to activate TAS BOOKS on the primary client computer - this is the computer where you also store your TAS BOOKS data. For more information on activating TAS BOOKS, see our step-by-step guide. If you don't have your TAS BOOKS v8 activation code to hand, you can obtain it by emailing support@tassoftware.ie.

Network - If you are have a Network edition of TAS BOOKS, we'll have supplied you with a special Pervasive licence key. You need to enter this Pervasive licence key into the Pervasive License Administrator on your network server. To open the Pervasive License Administrator select Start > Programs > Pervasive > PSQL10 > Utilities > License Administrator on your network server. If you don't have your Pervasive licence key to hand, please email support@tassoftware.ie with your Account or Serial number to obtain this.

 

Q. When trying to take a backup the message 'Backup incomplete' appears, followed by the message 'Nothing To Do'.

A. This is caused by a problem with the way your TAS BOOKS data has been shared on your server. For example, if the path to your data is \\server\tas_data, then the first part (\\server) is the name of the computer where your TAS BOOKS data is stored and the second part (\tas_data) is the Share Name. This error will occur if the Share Name contains a space. To change the network share name, locate the shared folder, right-click and select Properties. Click the Sharing tab and change the Share Name so that it does not contain any spaces. You'll then need to activate TAS BOOKS on the primary client computer and your additional client computers.

 

Q. When I log into TAS BOOKS v8 for the first time, the error message 'MTAVER.B Not Found' appears.

A. This happens if the mapped drive isn't recognised by TAS BOOKS. To correct this, you should download and install the latest update of TAS BOOKS 2 or TAS BOOKS 3. You will need a password to Install to obtain this email support@tassoftware.ie with your Serial number or Account Number.

 

Q. When trying to post a transaction in TAS I am receiving an error code 46.

A. If you get a Btrieve Error 46 when trying to post a transaction in TAS, this is due to the Database files needing to be upgraded on the System.

In order to do this we would Recommend Taking a Backup of your Data on the Company Manager Screen in TAS, for instructions on how to take a backup in TAS click here. Ensure all users are logged out of this company in TAS during this process.

Whilst at the Company Manager Screen in TAS Make note of the Data folder of the Company in which you are receiving this Error.

Then you will need to go to Start > Programs > Pervasive > PSQL10 > Utilities > Rebuild

Click Next

Click the Add Button in here browse to the data folder for the Company, which you are receiving the Error 46 in.

In the files of type Dropdown Choose All files, now all your files Contained within this data folder should be displayed. Click on one of these files and press CTRL and A on the Keyboard this will highlight all the files. Then click open.

Then click next and next again, it will start processing through the files now. Once complete click finish

If you know log into the Company in TAS you should now be able to post the transaction without Receiving the Error Code 46.

 

Q. When trying to restore a backup in TAS BOOKS 1 a 'Safety Backup Error' message appears and the restore fails.

A. This error message seems to be caused by the presence of older versions of the Dynazip files in the system32 directory on your computer.
To resolve this error you must open up windows explorer, go to your C:\ drive and then your TAS Books 1 folder.

Inside here there is two files called DZACTZ.DLL and DUZACTX.DLL right click on the first file and copy. Then

Go back to your C:\ and into your WINDOWS folder and then into your SYSTEM32 folder, go to the edit menu on top

And click on paste then click Yes to overwriting the existing file message that appears. Follow the same step for the other

File and then reboot your computer.  

TAS BOOKS v8 - Do you have a workgroup or network edition?

If you have a workgroup or network edition of TAS BOOKS, remember you need to log in to TAS BOOKS using the primary client computer at least once every 90 days. The primary client computer is the one you used to activate TAS BOOKS. If have a workgroup edition, the primary client computer is also the computer where you store your TAS BOOKS data. If your primary client computer is not easily accessible - or it is a server running a server operating system - you may want to consider upgrading to a network edition of TAS BOOKS, as this may be more appropriate for your needs.

Note: If you don't activate TAS BOOKS at least every 90 days on your primary computer, when opening TAS, the message 'Your CLF file has expired' will appear. If this happens, you'll need to open TAS BOOKS on the primary computer and refresh the activation certificate by clicking File > Activation.

Please note that TAS Software are not responsible for setting up your network and do not support the use of Peer-to-peer networks.

The following LAN Networks are recommended:

  • Microsoft Windows NT Server version 4.0 - Service Pack 4 or above (latest is 6)
  • Microsoft Windows 2000 Server - Service Pack 2 or above (latest is 3)
  • Novell Netware 4.0 or above
  • Microsoft Windows 2003 Server Software (Tested only with Version 4)

The following Protocols are recommended:

  • TCP/IP
  • IPX/SPX (As well as TCP/IP if running Novell)

In terms of Network Maintenance, TAS recommends the following:

  • Networks should be administered by competent personnel
  • Networks should be serviced regularly by competent personnel
  • Network servers should be located securely
  • Network servers should be rebooted regularly
  • Have at least 200 MB available Hard Disk Drive space on the Server
  • Have at least 500 MB available Hard Disk Drive space on each Workstation
  • Ensure that there is at least 512 MB (1GB on Vista) available RAM memory on each machine
  • Ensure that protocols are uniform throughout the office
  • Put a regular Backup Routine in place
  • Do not install the TAS Application on the server

General Pointers:

  • When installing TAS, ensure the user is logged onto the PC as the Administrator
  • TAS can be run using Pervasive software in place of Btrieve. Pervasive makes the file handling of the network more reliable and faster, but does not in anyway change the operation of the software.
  • Before installing, ensure that all PC's with access to the TAS data files have full read / write access to the same mapped drive and data directory on your Network.
  • Please note that TAS Software is not responsible for setting up your network and the use of Peer - to - Peer networks is only supported in TAS v8 and above
  • Windows 2000/XP/Vista users must have sufficient access rights, and therefore should be logged on as Powers Users or equivalent to run TAS.
  • Access rights to the Btrieve Registry Key must be given to any user who will be entering data into a TAS company
  • Only print and post batches of sales orders from one machine at any one time
  • Do not try to print more than 30 source documents through Microsoft Word (Invoices, Statements, Remittances etc.) at any one time
  • Anti-virus software should be set to exclude *.b files , as these are TAS data files
  • Wireless networking is far behind wired networking in terms of bandwidth and throughput. While (as of 2004) typical wireless devices for the consumer market can reach speeds of 54 megabits per second, wired hardware of similar cost reaches 1000Mbps.

Click here to go to TAS Network Recommendations in More Detail

Click here to go to Network Survey

The purpose of this document is to outline the restrictions specific to the services provided by the TAS Software Support Team. This document should be referenced in conjunction with the ‘Sage Hibernia Terms & Conditions of TASCover’ found at http://www.sage.ie/about/legal.aspx

Terms of your TAS Support Contract

The details below apply to TAS Books 1,2 & 3 and FirstBooks customers who have an active (i.e. fully paid) TASCover Support Contract.
Within the specified dates of your TAS Maintenance Contract the agreement entitles you to the following:

Please Note: The service is intended to assist you with technical queries relating to the use of your TAS Books 1,2 or 3 software. The support service is not intended to replace a reasonable level of operating knowledge of the programme. While we will endeavour to support you in your use of the software, it is expected that you will also endeavour to develop an understanding of how to use the software via either taught courses or self-training.

Operating Systems

TAS Books 1,2 & 3 and FirstBooks supported Operating Systems:
Windows 2000 Professional on Version 7 and below
Windows XP Professional with Service Pack 2 and above
Windows Vista Business Edition

Selection of non-supported Operating Systems :
Windows 95
Windows 98 SE (Second Edition)
Windows ME
Windows NT 4 with Service Pack 6
Windows XP Home Edition
Windows XP Professional without Service Pack 2
Windows Vista Home Edition / Media Centre
Linux
Apple Mac
Please note: Sage Hibernia maintain a policy of withdrawing support for any Microsoft Operating Systems which are no longer supported by Microsoft. Issues relating to unsupported operating systems may not be resolved by Sage Ireland Software Support or Software Development Teams. Visit http://www.sage.ie/about/legal.aspx for more information.

Networks

TAS Books 2 & 3 versions 7 and below are supported only when installed on Client/Server networks. The following network configurations are not supported:
Peer-to-peer network
Citrix client/server network
WAN (Wireless Area Network)
Any remote/terminal network
TAS Books 2 & 3 version 8 are supported only when installed on Client/Server networks and peer-to-peer. The following network configurations are not supported:
Citrix client/server network
WAN (Wireless Area Network)
Any remote/terminal network
Any network settings, mapping drives or connectivity queries are not supported by Sage Hibernia. Queries of this kind must be referred to your IT department or Network Administrator.

Please Note: TAS Books 1 and FirstBooks are available as a single user only.

Internet

TAS Books 1,2 & 3 and FristBooks require Internet Explorer v6.x or higher. Any versions lower than v6.x will not be supported.

Email Clients

MAPI compliant email clients are required to use the email functionality in TAS Books e.g.: Microsoft Outlook and Lotus Notes
Any non-MAPI clients will not be supported e.g.: Google, Yahoo and Hotmail
e-mail services.

Printers

TAS Books will only print correctly on the printers below:

  • Wide-carriage dot-matrix printers
  • Laser Jet
  • Ink Jet

Reports will not print correctly on the types of printers listed below

  • Narrow-carriage printers
  • Non-Sage PDF printers

CD Burning

If you require assistance with burning a backup to a CD you will need to contact your IT department or the manufacturer of your CD burning system.

Banking Software

Dave said: With a TAS e-payment plug in you can take payment information from your TAS program to send to your banks internet or pc banking software.This helps cut down on errors because you don’t have to manually re-enter the info into your banking software.
TAS e-payments plug-ins can work with software from all the major banks in Ireland.
If you need help in setting up or using your banking software you will need to contact your bank. If you have any error message when importing your payment file into the bank software let us know what it is and we will see if it is something we can help with.

TAS Software Integration with Quickpay

Setting up Payroll Integration to your accounting system can be complex as a result of the need to adapt to the individual configuration of your own nominal ledger. For this reason, the setup of Nominal integration in Quickpay it cannot be handled over the phone. Please refer to the Knowledgebase Article on Nominal Integration available from our website.
If you require on-site assistance please contact our sales team on 1800 255 300 to arrange a consultation with our Professional Services Team.

Webex

Webex is a support tool that support use to remotely log in to a customer’s PC to assist with troubleshooting. Remote Support provides a rich and dynamic environment for conducting real-time customer support sessions over the Web. Support can view and remotely control a customer's applications or entire desktop to analyse and resolve technical issues. This tool is only used if the standard trouble shooting alternatives have been exhausted. Webex is for viewing the customers information and running utilities etc…Please be aware this tool can not be used as a tutorial tool .tutorials are carried over through webinars please contact business advise on 1890 88 20 60 choose option 4.