common support queries
Q. When I activate a Workgroup or Network edition of TAS BOOKS, the network activation tests fails on the last three steps: Insert/Update/Find Records, Delete Records, and Lock Records. If I view the testlog, it shows a number of Btrieve error 94 entries.
A. There are two possible causes for this problem;
i) When installing TAS BOOKS v8 it's important to ensure that you activate the program correctly, so that each computer can access your data.
Workgroup - If you are using a Workgroup edition of TAS BOOKS you need to activate TAS BOOKS on the primary client computer first, before you can use TAS BOOKS on any additional client computers - the primary client is the computer where you also store your TAS BOOKS data. For more information on activating TAS BOOKS, see our step-by-step guide (Needs to be Linked to Installing TAS Books V8 Document, which will be on http://www.tassoftware.ie/products/v8.asp, there will be a link on this Page Called Installing your TAS Books V8. If you don't have your TAS BOOKS v8 activation code to hand, you can obtain this by emailing support@tassoftware.ie with your account or Serial number for TAS.
Network - If you are have a Network edition of TAS BOOKS, we'll have supplied you with a special Pervasive licence key. You need to enter this Pervasive licence key into the Pervasive License Administrator on your network server before you can use TAS BOOKS. To open the Pervasive License Administrator select Start > Programs > Pervasive > PSQL10 > Utilities > License Administrator on your network server. If you don't have your Pervasive licence key to hand, please email support@tassoftware.ie.
ii) This error can also occur if you don't have full access to the location on your server where your TAS BOOKS data is stored. Ask your IT administrator to check your access rights to this location and ensure they are set to 'Full Control'.
Q. I installed my TAS BOOKS v8 upgrade about a month ago. Now when I start TAS BOOKS, an error message 'Btrieve error 161' appears.
A. This will happen if you haven't activated TAS BOOKS with your version 8 activation code. You need to activate TAS BOOKS v8 as follows;
Single Computer - Simply activate TAS BOOKS on the computer where it's installed. For more information on activating TAS BOOKS, see our step-by-step guide. If you don't have your TAS BOOKS v8 activation code to hand, you can obtain it by emailing support@tassoftware.ie.
Workgroup - If you are using a Workgroup edition of TAS BOOKS you need to activate TAS BOOKS on the primary client computer - this is the computer where you also store your TAS BOOKS data. For more information on activating TAS BOOKS, see our step-by-step guide. If you don't have your TAS BOOKS v8 activation code to hand, you can obtain it by emailing support@tassoftware.ie.
Network - If you are have a Network edition of TAS BOOKS, we'll have supplied you with a special Pervasive licence key. You need to enter this Pervasive licence key into the Pervasive License Administrator on your network server. To open the Pervasive License Administrator select Start > Programs > Pervasive > PSQL10 > Utilities > License Administrator on your network server. If you don't have your Pervasive licence key to hand, please email support@tassoftware.ie with your Account or Serial number to obtain this.
Q. When trying to take a backup the message 'Backup incomplete' appears, followed by the message 'Nothing To Do'.
A. This is caused by a problem with the way your TAS BOOKS data has been shared on your server. For example, if the path to your data is \\server\tas_data, then the first part (\\server) is the name of the computer where your TAS BOOKS data is stored and the second part (\tas_data) is the Share Name. This error will occur if the Share Name contains a space. To change the network share name, locate the shared folder, right-click and select Properties. Click the Sharing tab and change the Share Name so that it does not contain any spaces. You'll then need to activate TAS BOOKS on the primary client computer and your additional client computers.
Q. When I log into TAS BOOKS v8 for the first time, the error message 'MTAVER.B Not Found' appears.
A. This happens if the mapped drive isn't recognised by TAS BOOKS. To correct this, you should download and install the latest update of TAS BOOKS 2 or TAS BOOKS 3. You will need a password to Install to obtain this email support@tassoftware.ie with your Serial number or Account Number.
Q. When trying to post a transaction in TAS I am receiving an error code 46.
A. If you get a Btrieve Error 46 when trying to post a transaction in TAS, this is due to the Database files needing to be upgraded on the System.
In order to do this we would Recommend Taking a Backup of your Data on the Company Manager Screen in TAS, for instructions on how to take a backup in TAS click here. Ensure all users are logged out of this company in TAS during this process.
Whilst at the Company Manager Screen in TAS Make note of the Data folder of the Company in which you are receiving this Error.
Then you will need to go to Start > Programs > Pervasive > PSQL10 > Utilities > Rebuild
Click Next
Click the Add Button in here browse to the data folder for the Company, which you are receiving the Error 46 in.
In the files of type Dropdown Choose All files, now all your files Contained within this data folder should be displayed. Click on one of these files and press CTRL and A on the Keyboard this will highlight all the files. Then click open.
Then click next and next again, it will start processing through the files now. Once complete click finish
If you know log into the Company in TAS you should now be able to post the transaction without Receiving the Error Code 46.
Q. When trying to restore a backup in TAS BOOKS 1 a 'Safety Backup Error' message appears and the restore fails.
A. This error message seems to be caused by the presence of older versions of the Dynazip files in the system32 directory on your computer.
To resolve this error you must open up windows explorer, go to your C:\ drive and then your TAS Books 1 folder.
Inside here there is two files called DZACTZ.DLL and DUZACTX.DLL right click on the first file and copy. Then
Go back to your C:\ and into your WINDOWS folder and then into your SYSTEM32 folder, go to the edit menu on top
And click on paste then click Yes to overwriting the existing file message that appears. Follow the same step for the other
File and then reboot your computer.
TAS BOOKS v8 - Do you have a workgroup or network edition?
If you have a workgroup or network edition of TAS BOOKS, remember you need to log in to TAS BOOKS using the primary client computer at least once every 90 days. The primary client computer is the one you used to activate TAS BOOKS. If have a workgroup edition, the primary client computer is also the computer where you store your TAS BOOKS data. If your primary client computer is not easily accessible - or it is a server running a server operating system - you may want to consider upgrading to a network edition of TAS BOOKS, as this may be more appropriate for your needs.
Note: If you don't activate TAS BOOKS at least every 90 days on your primary computer, when opening TAS, the message 'Your CLF file has expired' will appear. If this happens, you'll need to open TAS BOOKS on the primary computer and refresh the activation certificate by clicking File > Activation.