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FirstBookstas essential cover plus

we're here if you need us

TAS Essential Cover Plus is our software support plan designed to ensure you get the right support should you need it. 
If you need any assistance, our support team of trained experts are ready to help you get the best from your TAS software.



  • what does tas essential cover plus offer?
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  • Free priority phone helpline: Unlimited expert help by our professional software support team. They can be contacted 9am – 5.30pm, Monday to Friday. All calls are logged to ensure our consultants have a better understanding of your queries.
  • Priority Email Support:You can email us or fill in an online form with a query at any time, and we aim to respond within a maximum of four working hours.
  • Software Upgrades:You receive all the latest upgrades for your TAS software, with any new features and enhancements. And this will ensure you keep up-to-date with any relevant changing legislative requirements.
  • Software updates and maintenance revisions: to keep your TAS software maintained and up to date.
  • Standard Data Repair Service: If your TAS data becomes damaged or corrupt, you can send the data to us and we will attempt to correct and retrieve it for you in up to three working days.
  • Credit Control Advice Online: Monthly newsletters and unlimited access to our advice database providing all the answers you need on Credit Control queries, from how to increase your cash flow to managing debt.
  • Exclusive TAS CoverExtra discounts
    • 10% discount on all TAS Training courses
    • 10% discount off all TAS accounts stationery
    • Reduced fee on Express data repair service (one working day service)

If you're thinking of buying TAS software, you can visit the TAS shop to buy your software online, and choose TASCover alongside it. Or you can call us on 1890 946 881 and select option 4.
If you are an existing TAS customer, simply call us on 1890 946 881 and select option 4 or email sales@tassoftware.ie

Features

Essential Cover

Essential Cover Plus

Premium Cover

Phone Support
(9am - 5.30pm; Monday – Friday)

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(Standard Queue)

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(Priority Queue)

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(Dedicated Account Manager)

Email Support
(9am - 5.30pm; Monday – Friday)

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(Standard Queue)

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(Priority Queue)

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(Dedicated Account Manager)

Free Data Repair
(The Express 1 day turnaround is also available for Essential Cover Plus Customers at a reduced fee)

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(Standard 5 day turnaround)

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(Fast 3 day turnaround. Express 1 day service available at a reduced fee)

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(Express 1 day turnaround)

FAQs and Knowledgebase access

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Free Password Decode

 

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Free Annual Version Upgrade

 

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Financial Year Change 24Hr Turnaround Service

 

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Free personalised Invoice / Statement Design Template(s)

 

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(1 free template)

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(3 free templates)

Online Credit Control Advice

 

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Discount on Training
(The free 1 day course for Premium Customers must be booked within 6 months of taking out the support contract)

 

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(10% discount)

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(10% discount + 1 free day course on our premises)

Discounts on Stationery

 

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(10% discount)

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(25% discount)

Software Installation & Set up
(Half-day Onsite)

 

 

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Tip of the Month

 

 

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2 Site Visits
(To be used within 12 months of taking out the support contract)

 

 

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